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Answer quickly - Customers shouldn't
have to wait more than 3 rings and they should always have a live, cheerful
voice to great them every time. |
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Return calls promptly - The phone is
immediate, so it is imperative to respond to your clients needs with 48 hours
to maintain a positive relationship. |
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Employ the best - Make sure the
people representing your business by phone are energetic, knowledgeable and as
friendly as you would be. |
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Be consistent - Whether they are
prospects or clients, good relationships always require
nurturing. |
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Use a script - Try using various
telemarketing scripts when calling to see which one gets the best response.
Also try creating one of your own scripts. |